Shipping Policy

At Croceta, we strive to provide excellent service and ensure that your handmade crochet products arrive safely and securely. All orders include tracking information so you can monitor your shipment every step of the way.

Order Processing

Orders are typically processed within 3–7 business days after payment is received.

Please note that processing times may be longer during holidays, peak seasons, or promotional events.

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Shipping Times

Standard International Shipping

Estimated delivery time: 10–20 business days

Delivery times may vary depending on your location, customs clearance procedures, weather conditions, and carrier operations.

Please note that shipping carriers do not typically deliver on weekends or public holidays.

Tracking Your Order

Once your order ships, you will receive an email with tracking information.

You can use your tracking number to monitor your shipment throughout the delivery process.

If you experience issues with tracking updates, please allow a few days for the carrier's system to update before contacting support.

Delays and Customs

While we work hard to ensure timely delivery, Croceta cannot guarantee delivery dates and is not responsible for delays caused by:

• Customs inspections or clearance procedures

• Weather disruptions

• Carrier delays

• Public holidays

• Incorrect shipping information provided by the customer

• Events beyond our reasonable control

International orders may be subject to customs duties, taxes, or import fees imposed by your local government. These charges are the responsibility of the customer.

Lost or Missing Packages

If your package appears lost in transit, please contact us at:

Email: admin@croceta.com

We will do our best to assist you in locating your shipment.

If tracking confirms delivery but you have not received your package, we recommend contacting the shipping carrier directly and checking with neighbors, household members, or local postal services.

Contact Information

Sunspell Collective LLC

1910 Thomes Ave, Cheyenne, WY 82001-3527, United States

Email: admin@croceta.comPhone: +1(213) 915-3304