Refund policy
Refund & Return Policy
At Croceta, we take pride in creating and curating high-quality handmade crochet products. If you are not completely satisfied with your purchase, we're here to help.
Returns
Our return policy lasts 15 days from the date your order is delivered. Unfortunately, if 15 days have passed since delivery, we cannot offer a refund or exchange.
To be eligible for a return:
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Your item must be unused and in the same condition that you received it.
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The item must be returned in its original packaging whenever possible.
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Proof of purchase or order confirmation is required.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
The following items are not eligible for return:
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Customized or personalized products
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Gift cards
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Items purchased during clearance or final sale promotions
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Products damaged due to misuse, improper handling, or normal wear and tear
Return Process
To initiate a return, please contact us first at:
Email: admin@croceta.com
Our support team will provide return instructions and the appropriate return address. Return addresses may vary depending on the product and fulfillment location.
Please package returned items securely to prevent damage during transit.
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.
If approved, your refund will be processed to your original payment method within 3 business days. Depending on your bank or payment provider, additional processing time may apply.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit card provider, as refunds may take time to appear.
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Contact your bank for additional processing information.
If you have completed these steps and still have not received your refund, please contact us at:
Email: admin@croceta.com
Exchanges
We only replace items if they arrive defective, damaged, or incorrect. If you need an exchange, please contact us within 15 days of delivery with photos of the issue.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Shipping fees are non-refundable. If a refund is approved, return shipping costs may be deducted from the refund amount.
Delivery times for exchanged items may vary depending on your location.
Contact Information
Croceta
Sunspell Collective LLC
1910 Thomes Ave, Cheyenne, WY 82001-3527, United States
Email: admin@croceta.com
Phone: +1(213) 915-3304